CONDITIONS OF SALE
The owner of the website www.bocchiacaffe.it aimed at selling products online is Bocchia Caffè S.r.l. with registered office in Genoa (GE), Via Campomorone 48 B, registered in the Companies Register of Genoa, C.F. and P.I. 00271330102, registered with R.E.A. of Genoa n. 209341 and share capital € 250.0000 i.v.
All orders placed through the site are governed by the following conditions of sale.
La Bocchia Caffè reserves the right to modify them at any time, therefore the applicable sales conditions will be those in force at the time the order is placed. By placing an order, you declare that you have read, understood and accepted these conditions of sale.
Orders are accepted only with delivery in Italian territory.
REGISTRATION
To place orders, you must be registered and the information that the customer enters must be correct, complete and updated promptly in the event of a change of address or other mandatory data.
The password that the customer will enter at the time of registration is strictly personal and confidential and must not be disclosed to third parties. The customer is responsible for the use of the password and for orders placed through it, even if without his knowledge. If you know or suspect that someone else knows or is using your password, we ask you to immediately inform Bocchia coffee by email at customer service@bocchiacaffe.it
By registering, the customer agrees to the processing of his personal data in accordance with the provisions of the law on the protection of personal data n. 675/96 and subsequent updates.
ORDERS
Due to the possibility of multiple purchases by multiple users at the same time, Bocchia Caffè Srl, once the order has been received, reserves the right to check the availability of the goods and, failing that, to promptly notify the non-acceptance of the order sent.
Orders once transmitted to the system can no longer be modified or blocked, therefore it is your responsibility to ensure that they are correct before confirming them.
For each order placed, a summary email will be sent to your inbox. This confirmation message will re-propose all the data entered by the customer.
PRICES
The prices indicated for the products displayed are VAT included. Shipping costs are not included, they are billed on the basis of the rates indicated on this site on the date you placed the order. The prices and offers on the site are valid only for online purchases. In-store prices may differ from those listed on the site
PAYMENTS
Payments by bank transfer, credit card and PayPal are accepted. Alternatively, payment on delivery (cash on delivery, cash only) is accepted with the additional expense indicated on the site at the time of the order.
DELIVERY OF GOODS
Shipments will be made by express courier, delivery approximately within 24-48 hours of shipment and in any case within a maximum of 30 days from the transmission of the order except for goods not available.
In the event that a product is not available, the consumer will be promptly informed and, if the payment has already been made, he will be promptly reimbursed.
Orders will be delivered to the shipping address specified by the customer at the time of the order, it is recommended that someone is always present at this address who can collect the goods. Please indicate in the notes all the information you consider useful to help us in the delivery. However, it is not possible to indicate a precise delivery time, which is at the discretion of the shipper from Monday to Friday during normal business hours.
It is the customer's responsibility to check the quantity and good condition of the goods at the time of delivery, the number of packages received and their integrity. In the event of obvious damage to the packaging or lack of any packages, the customer must reject the goods or accept them by signing the transport document presented by the shipper 'subject' and specifying the damage found.
The consumer undertakes to check without delay, and in any case no later than 3 days from receipt of the products, that the delivery is in compliance with the order and to inform the seller within this period of any defect in the products received or of their discrepancy with respect to the order placed. This communication can be made via e-mail to servizioclienti@bocchiacaffe.it or to the number 0185799307.
In case of lack of items in the package, they will be returned to you at our expense, once the lack has been ascertained. Alternatively, if not available in our warehouse, you will be re-credited the consideration for these items
In the event of a defect or defect inherent in the product, we will replace the product at our expense or reimburse the amount paid.
In any case, the legal guarantee of conformity of the seller operates pursuant to and for the purposes of the European Directive 44/99 / EC and of the Italian Legislative Decree no. 206/2005 (Consumer Code).
LIABILITY FOR DAMAGE FROM DEFECTIVE PRODUCTS
In the event of damage caused by defective products, the provisions of the European Directive 85/374 / EEC and the Italian Legislative Decree no. 206/2005 (Consumer Code). La Bocchia Caffè, in its capacity as distributor of the products through the website www.bocchiacaffe.it, is free from any liability, none excluded, by indicating the name of the relative producer.
RIGHT OF WITHDRAWAL
The right of withdrawal applies only to goods intact at the time of return.
Pursuant to Legislative Decree 206/2005 (consumer code) on distance selling, the consumer has the right to withdraw from the purchase contract for any reason and without providing explanations. The right is exercised by sending within 10 working days of receipt of the goods, a written communication by registered letter with acknowledgment of receipt. The communication can be sent, within the same term, also by fax to n. 0185799008 or email to servizioclienti@bocchiacaffe.it provided that it is confirmed within 48 hours by registered letter with acknowledgment of receipt addressed to Bocchia Caffè Srl, Via Arbora 2, 16030 Avegno (GE). This communication must contain a description of the products to be returned, also providing the methods for crediting the refund and any bank details. The products subject to withdrawal must be returned at the expense of the consumer, intact, to the same address. Once the goods have been received and their integrity is verified, we will credit the customer with the cost of the returned products but not the shipping costs incurred by the consumer for the return.
TAX OBLIGATIONS
Nationally, for online sales via the internet to private customers, exemption from invoicing is provided (Article 22, paragraph 1, Presidential Decree 633/72), as well as from the certification of payments (receipt and receipt) as per Article 2 DPR 696/96. The invoice is issued only if requested by the buyer at the time of purchase, communicating the necessary data (name, surname, address and tax code). In the case of subjects with a VAT number, please communicate it at the time of order transmission.
MAJOR FORCE
Bocchia Caffè S.r.l. will not be liable in the event of delays or non-delivery caused by events beyond its reasonable control, or strikes, wars, natural disasters and traffic restrictions for couriers and any other event that makes production, transport or delivery of products impractical .
For anything not specifically indicated in these conditions, reference is made to Legislative Decree 206/2005 relating to the protection of consumers in the field of distance contracts.
For any dispute relating to the contract in question, the Court of Genoa will be exclusively competent.